At The Canada Foods, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website, https://thecanadafoods.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at support@thecanadafoods.com for assistance.

RETURNS

All returns must be postmarked within fourteen (14) days of delivery.

Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.

What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: support@thecanadafoods.com. You will be informed about the next steps accordingly.

Note: Please pack the product in the same condition as you have received it.

What are the cases in which I can return an item?

• Received a damaged product.
• Received the wrong/mislabeled product.

Which items cannot be returned/replaced?

In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:

• Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
• Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.
• Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
• Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.
• Intentional Damage: Products that have been intentionally damaged or otherwise destroyed are not eligible for return.
• Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.

How long will it take for the return process to complete?

We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.

RETURN PROCESS

To return an item, please email customer service at support@thecanadafoods.com with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:

Please note:

• Return Shipping Fees: In instances where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, The Canada Foods will take care of the return shipping fees.
• Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURNED PRODUCTS, AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.

REPEATED RETURN REQUESTS

We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.

We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.

The liability and risk of such returns shall be on you to establish your claim for return. Replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

EXCHANGES

At The Canada Foods, we are committed to ensuring your satisfaction with our products. Please read the following terms regarding our exchange policy:

Eligibility for Exchange:

• Product Condition: To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and accessories intact.

Exchange Process:

• Initiating an Exchange: To initiate an exchange, please contact our customer support team within 14 days of receiving your order. Provide your order number, the item(s) you wish to exchange, and the reason for the request.
• Email: support@thecanadafoods.com
• Approval and Instructions: Once your exchange request is approved, we will provide you with detailed instructions.

Processing the Exchange:

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the exchange eligibility criteria. If the item does not meet these criteria, we will notify you that the exchange has been denied.
• New Item: If the exchange is approved, we will process your exchange and send out the new item to you. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Exchanges for Different Products:

• Price Difference: If you wish to exchange an item for a different product with a different price, you will need to pay the difference if the new item is more expensive, or we will refund the difference if the new item is less expensive.
• Order Timing: The new order, after applying the restocking fee and any price differences, will be subject to the same processing and shipping times as a new purchase.

CANCELLATIONS

Immediate Order Processing and Cancellation Limitations

At The Canada Foods, we aim to process and ship your orders as quickly as possible. Once an order has been shipped, it cannot be cancelled under any circumstances. We kindly ask our customers to review their orders carefully before completing the purchase.

If you need assistance before your order is shipped, please reach out to our customer support team promptly. We're here to help ensure your shopping experience is smooth and hassle-free.

Cancellation from our end

We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:

• Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
• Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
• Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.

Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.

CHANGES TO THIS POLICY

The Canada Foods reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.

QUESTIONS

If you have any questions concerning our return and refund policy, please contact us at: support@thecanadafoods.com.